Gtech Customer Service Experience
We had previously had the Dyson Animal for this very reason, and wondered how we would get on with Gtech. After putting the AirRam through its paces, they both had performed much better than expected as we felt that being battery powered we may have issues.
A month or so later, Gtech released the K9 version of their MULTI cleaner, and once again we asked customer service if we could arrange an upgrade. To our amazement, they provided the new one with no fuss whatsoever. I felt a bit shocked that in all the time I’ve been a customer of various places the customer service has never been to this very high standard.
We called customer services, as was informed that it was a fault they knew about, and had prepared a replacement switch with fitting instructions that they would supply within a few days. After a few days had passed and no parts had arrived, we called customer services to get an update as to when we could expect the parts.
Customer services apologised about the fact we had not had our expected delivery and we were informed that the parts were out of stock, and would be expecting the parts in a few weeks.
This was disappointing as we use the vacuums daily, and wondered how we would manage waiting weeks for the required parts. Once again, customer services exceeded our expecations, and again apologised for the delay, but would send out a complete replacement unit by post, and collect our old faulty Gtech MULTI.
Once again, we were delighted with this response and received our replacement unit just a few days later, where the old faulty unit was collected by the courier delivering our new unit. We have been enjoying using it ever since.
Not only have we enjoyed using these cleaners and being surprised on how good they actually are, but the customer service experience has been out of this world.
To all at Gtech, we offer our thanks for creating these outstanding products, and making us feel like we are your number 1 customer. It’s a real credit to everytone in the team and look forward to my next Gtech purchase.